The recorded telephone conversations present three situations that a temporary agency manager has to deal with. These are in the form of short conversations and although they do not follow the exact format for Part 3 of the test, they allow students to develop strategies for this section. Students are asked to listen for the specific information to help them to identify the context of each conversation. In the first two conversations, the callers are enquiring about the availability of temporary personnel, and in the third, the caller is informing one of her clients that an employee has interrupted his contract. Although telephoning is dealt with in detail in Unit 3, you may want to focus students' attention on the following language:
This is ...
Speaking.
I'm calling to...
What can I do for you?
Can you get back to me ...?
Can / help you?
นี่คือ...
กำลังพูดอยู่
ฉันโทรไป...
มีอะไรให้ช่วยครับ?
คุณโทรกลับหาผมได้ไหม... ?
Listening
Name of caller | Subject of call | Action to betaken |
Call 1: Jason Jackman | Asking if Sabrina Marquez can do another contract | Laura to check on January contract and to get back to Jason tomorrow |
Call 2: Howard Mason | Wants to hire two truck drivers to deliver merchandise to Mexico | Laura to go for meeting at Howard's office tomorrow at 11 a.m. to go over the conditions and contract |
Call 3: Laura Alvarado | Chef currently on temporary assignment has resigned to take up full-time post without giving notice | New chef to call Manfred first thing tomorrow |